Frequently Asked Questions.
Clear answers about products, payments, activation, support and refunds.
How do I purchase a product?
Create or sign in to your customer account, buy netCoders Credits with Stripe or SumUp, choose a product and complete the purchase from your Credit balance. Direct product-key payments are not available.
Can I create an account without Discord?
Yes. Enter your email on the Account page and use the secure one-time link we send you. You can buy Credits and products with an email-only account, then connect Discord later if you want automatic customer roles.
What payment methods are available?
Stripe and SumUp are available for buying netCoders Credits. Products themselves can only be purchased with Credits held in your account.
When will I receive my purchase?
When enough Credits and stock are available, the product key is assigned immediately and sent to the delivery email saved on your account.
Can I get a refund after activating my key?
Used or activated keys are generally non-refundable. If you have a genuine technical problem, contact support first so we can troubleshoot the issue and attempt to get the product working.
What if my product does not work?
Contact support before requesting a refund. Our team will troubleshoot the issue. If we are unable to get the product working after reasonable troubleshooting, we will review the order for an appropriate resolution.
Can I get a refund because I changed my mind?
For used or activated digital products, generally no. Please check the product information and requirements before purchasing.
What if I bought the wrong product?
Contact support as soon as possible. We will review the circumstances, including whether the key or licence has already been activated or used.
What if I accidentally paid twice?
Contact support with your order information before making another payment. Duplicate transactions can be reviewed individually.
What should I do if my payment is stuck?
Contact support and provide your order/payment information. Do not send another payment until the first payment has been checked.
How do netCoders Credits work?
Sign in with Discord or email, add Credits securely with Stripe or SumUp, then spend that balance at product checkout. One Credit equals £1, so a product previously priced at £35 is displayed as 35 Credits.
When do I receive the nC Customer role?
After a product is purchased from an account connected to Discord, the bot automatically adds nC Customer and nC Member. Email-only customers can connect Discord from the Account page at any time. When the final active product expires, both customer roles are removed and normal verification becomes available again.
Where can I get support?
Use the official netCoders Discord Purchase/support section for product questions, payment assistance and troubleshooting.
Talk to the netCoders team.
Our Discord is the quickest route for purchase assistance and technical support.