01 / Digital Products & Activation Keys
All products sold through netCoders are digital products. Once an activation key has been revealed, activated, redeemed, or otherwise used, the key is considered used and is generally non-refundable.
Customers should carefully check the product description, compatibility requirements and purchase details before completing an order.
02 / Unused Keys
If a key has not been revealed, activated, redeemed, or used, contact our support team as soon as possible. We will review the order and determine whether a refund or alternative solution is available.
03 / Product Not Working
If you experience a genuine technical problem preventing the purchased product from working, contact support before requesting a refund.
- Check the product and system requirements.
- Check installation or configuration.
- Troubleshoot activation or access.
- Provide requested technical information.
- Allow our team to attempt reasonable available solutions.
If our team is unable to get the product working after reasonable troubleshooting, we will review the case for a refund or another appropriate resolution.
04 / Compatibility
Customers are responsible for checking the product information and stated requirements before purchasing. Support can assist with compatibility and installation-related issues where applicable.
05 / Incorrect Purchases
If you purchased the wrong product, contact support immediately. Any refund or replacement will depend on the circumstances and whether the key or licence has already been activated or used.
06 / Duplicate Payments
If you believe you have accidentally paid twice for the same order, contact support as soon as possible. We will investigate duplicate transactions and determine the appropriate resolution.
07 / Credit Top-ups
Stripe and SumUp payments add netCoders Credits to the customer account after secure payment confirmation. Product keys cannot be purchased directly with those payment methods.
08 / Credits-only Product Purchases
Product prices are displayed in Credits and are deducted from the signed-in account balance. Confirm the product, duration and Credit cost before completing the purchase. Used or activated keys remain generally non-refundable.
09 / Payment Disputes
If you have a problem with an order, please contact support first so we have an opportunity to investigate and resolve it directly.
10 / How to Request Support
- Open a support or purchase ticket through the netCoders Discord.
- Provide your order information and explain the issue.
- Follow reasonable troubleshooting instructions.
- Allow our team to investigate and attempt a resolution.
11 / Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to you under the laws applicable to your purchase. Where applicable law provides a customer with a right to a refund, cancellation, repair, replacement, price reduction or other remedy, those rights remain unaffected.
12 / netCoders Credits
netCoders Credits are closed store credits used only for purchases from netCoders. They cannot be transferred between accounts, withdrawn as cash or exchanged for cryptocurrency. Refund requests involving unused or spent Credits are reviewed with the related payment and product history, without limiting any mandatory consumer rights that apply.